1. PURPOSE AND SCOPE OF THIS POLICY
This Policy outlines the way Funeral Announcement collects, holds, uses, and discloses personal information. By using our website and services, or otherwise providing us with your information, you consent to us collecting, holding, using, and disclosing your personal information.
2. INFORMATION WE COLLECT
2.1. What we collect
In order to provide you with the best and most personal service, we collect both personal and non-personal information that includes (but is not limited to): your name, date of birth, contact information, including phone, email, and residential addresses; payment information; products and services used; testimonials and feedback, next of kin and family information including information about deceased members of your family. This may include health information about them.
If you do not provide us with this information, we may not be able to provide you with our services or access to the services provided on our websites.
2.2. How we collect
We may collect information:
- from you directly when you provide your details to us;
- from telephone calls between you and us and/or video recordings when you visit one of our premises;
- from you indirectly through emails, forms (including forms submitted through our website), social media channels;
- by your browser when you visit our website;
- from medical professionals or health service providers or other funeral
2.3. Your Rights
You have a right to request we do not collect your personal information, but in doing so we may not be able to supply products or conduct Services for you.
You may seek access to and request the correction or updating of any personal information that we hold about you. You can do this by contacting us at firstname.lastname@example.org. We may require you to verify any information that you provided to us, and you may need to pay a reasonable fee for our time in responding to your request. We will let you know in advance of any likely costs.
3. HOW WE PROTECT YOUR INFORMATION
Funeral Announcement will treat any personal information you provide to us as confidential, unless you authorise us to disclose your information to the public or to third party suppliers (for example, in a publicly available funeral notice or to another funeral supplier).
Funeral Announcement utilises all reasonable efforts to protect your personal information from unauthorised access, use, loss, and disclosure. These efforts include physical security and restricted access to electronic records. Our staff are required to respect the confidentiality of personal information.
The data collected by us will be used, during and after your use of our Website.
We take reasonable steps to protect the security of any payment information collected on this website and stored by us.
4. HOW WE USE YOUR INFORMATION
We collect personal information so that we can:
- supply the products and services that you or a customer has requested from us;
- conduct our business including for internal accounting purposes and business management;
- communicate with you to provide or promote our products or services;
- manage and develop our services and websites;
- gather, aggregate, compile, and use data in various ways including quality initiatives, benchmarking, and reporting services; and
- comply with our regulatory and legal
We may also use or disclose your personal information for secondary purposes permitted by law or for which you would reasonably expect us to use or disclose your personal information.
5. SHARING YOUR INFORMATION WITH THIRD PARTIES
We disclose, on an as-needed basis, your personal information to third-party service providers, agents, and contractors to provide some of our services. Any personal information that is supplied is required to assist these providers in performing their duties under this contract or as authorised by law. It is unlikely that we will disclose your personal information to overseas recipients.
6. COOKIES AND MARKETING
6.2. Website Analytics
Our websites also use analytics to gather and store information related to how you use our website. The information collected does not identify individual users, nor do we collect individual IP addresses of people who use this site. We de-identify and aggregate usage data to improve how people use this website (through improvements in the user experience).
6.3. Remarketing Activities
We may use website data and cookies in remarketing activities. Remarketing is when we display advertising to people who have previously expressed an interest in our products and services.
We will include a statement in all electronic communication with you advising you that you may unsubscribe from receiving future content or marketing or promotional material from us. Otherwise, you can contact us at any time at email@example.com to unsubscribe from communication updates.
8. QUESTIONS OR COMPLAINTS
If you have any questions about this policy or wish to make a complaint about the handling of your personal information or a breach of your privacy, please contact us at firstname.lastname@example.org. We may investigate your complaint and give you a response as soon as practicable, usually within 30 days. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).